Refund policy

Effective Date: May 7, 2026

Thank you for shopping at Hero Hiker. This Return and Refund Policy outlines the terms and conditions for returning merchandise purchased from our ecommerce website www.herohiker.com.

1. Return Eligibility:

a. Time Frame: You may return eligible merchandise for a full refund within 30 days from the item's delivery date. 

b. Conditions: To be eligible for a return, the merchandise must be unused, undamaged, and in its original packaging with all tags attached (if applicable).

2. Return Shipping Costs:

You are responsible to pay for shipping the product back to our fulfillment center. We do not provide shipping labels.

3. No re-shipments back once returned:

If your returned item is found to be in unsellable condition and not eligible for a refund, we will need to discard or recycle the product. We will not be able to ship the item back to you.

4. Return Process:

a. Initiating a Return: To initiate a return, please contact our customer service team at rich@herohiker.com. Please provide your order number and reason for the return.

b. Return Authorization: Once your return request is approved, we will provide you with a shipping address and instructions for returning the merchandise.

c. Packaging: Please securely package the returned merchandise to prevent damage during transit. Choose any delivery carrier you prefer.

5. Refund Process:

a. Refund Method: Refunds will be issued to the original payment method used for the purchase.

b. Processing Time: Please allow up to 5 business days for us to process your return and issue a refund after receiving the returned merchandise.

6. Contact Us:

If you have any questions about our Return and Refund Policy, please contact us at rich@herohiker.com.

Conclusion:

By making a purchase on our Website, you agree to adhere to the terms of this Return and Refund Policy. We reserve the right to update or modify this policy at any time without prior notice. Please review this policy periodically for changes.